1. Data Controller Information

ZNON operates as the Data Controller under applicable UK Data Protection legislation and the UK General Data Protection Regulation (UK GDPR). For any privacy concerns, data requests, or policy inquiries, you can contact our privacy officer directly at privacy@znonpadel.com.

2. Information We Collect

We collect personal information necessary to fulfill orders, enhance your website experience, and communicate effectively with you:

• Identity & Contact Data: Includes your full name, email address, phone number, and billing/delivery addresses.
• Transaction & Payment Data: Information related to your orders, payment confirmations, and cart activity processed securely through WooCommerce and certified payment gateways (we do not directly store raw credit/debit card numbers).
• Technical & Usage Data: IP addresses, browser types, device specifications, operating systems, and page interaction logs collected automatically via analytics tools.
• Marketing & Preferences: Newsletter subscription choices and ambassador application information submitted through contact forms.

3. How We Use Your Personal Data

We process your data strictly under valid legal bases recognized under UK GDPR:

• Contract Performance: To process, package, dispatch, and track your order purchases, as well as handle customer support and returns.
• Legitimate Interests: To improve our site performance, optimize store functionality, prevent fraudulent activity, and refine customer support.
• Consent: To send email communications, newsletter updates, or marketing campaigns when you explicitly opt-in. You may opt out at any time via the unsubscribe link in any promotional email.
• Legal Obligations: To maintain accounting records, fulfill tax compliance requirements, and satisfy statutory duties.

4. Third-Party Service Processors

We never sell, rent, or trade your personal data to external third parties. We share data strictly with trusted service providers who assist in operating our store under binding data processing agreements:

These include secure checkout platforms (WooCommerce/Stripe/PayPal), logistics and shipping couriers (DHL, DPD, Royal Mail), web hosting services, and automated email distribution platforms.

5. Cookie Policy & Usage

Cookies are small text files placed on your browser or device when visiting our store. They enable key site functions and improve browsing seamlessness:

• Essential Cookies: Critical for store operation, maintaining basket contents, managing user sessions, and processing secure checkouts.
• Performance & Analytics Cookies: Help us measure traffic patterns, popular products, and site usability so we can continuously refine our digital platform.
• Functional Cookies: Remember your regional preferences, currency settings, and active drawer states for a personalized experience.

You can manage or disable non-essential cookies via your browser settings at any time, though disabling essential cookies may impact checkout functionality.

6. Data Retention & Security

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, statutory accounting, and reporting obligations. All digital records are stored on secure servers protected by industry-standard encryption, SSL protocols, and restricted administrative access controls.

7. Your Legal Rights

Under UK GDPR and EU data protection standards, you possess the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where legally permissible.
• Right to Restrict or Object: Object to processing based on legitimate interests or direct marketing.
• Right to Data Portability: Request transfer of your data to yourself or another service controller in a structured format.

To exercise any of these rights, please email us at privacy@znonpadel.com. We respond to all verified requests within 30 days.

8. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect structural changes, technical updates, or legal compliance modifications. Revisions will be published directly on this page with an updated modification date.

9. Contact Us

For questions regarding our privacy practices or data policies, contact us at support@znonpadel.com or visit our Contact Page.